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Printer Woes

posted Feb 4, 2012, 8:04 AM by Chip Andrews   [ updated Feb 13, 2012, 7:11 PM ]
You ever have one of those days when you want to take your printer outside and beat it to bits with a bat (a la Micheal Bolton, Samir, and Peter from the movie Office Space)?  Well - for me - that day is TODAY!   BTW - if you are a company that outsources your Helpdesk to overseas call centers - you deserve to go out of business.  There's nothing worse than sitting in a queue for an hour only to be greeted by someone who sounds like they are calling you on a tin can phone.  All emails should be answered withing 1 hour and all phone calls should be answered within 5 minutes.  Anything else is unacceptable.